Refund & Exchange Policy

American Vampires Merchandise

Thank you for supporting American Vampires. All merchandise is made to order specifically for each customer through our print-on-demand fulfillment partner. Because products are created only after an order is placed, please review our policy carefully before purchasing.

Returns & Exchanges

Due to the custom, made-to-order nature of our products, we do not accept returns or exchanges for:

• Incorrect size selection
• Buyer's remorse
• Change of mind
• Ordering the wrong product, color, or design
• Minor variations in print placement, color, or garment texture that are considered normal in the printing process

Please review sizing charts and product descriptions carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, we will gladly replace it at no additional cost.

To be eligible for a replacement, you must contact us within 30 days of receiving your order and provide:

• Your order number
• A description of the issue
• Clear photos showing the defect, damage, or incorrect item

Claims submitted after 30 days of delivery may not be eligible for replacement.

Lost Packages

If a package is lost in transit, please contact us within 30 days of the estimated delivery date.

If the carrier confirms the package was lost, we will work with our fulfillment partner to arrange a replacement when applicable.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to an incorrect or insufficient address provided by the customer, the customer will be responsible for any reshipment costs required to send the order again.

Unclaimed Packages

Packages returned because they were unclaimed or not picked up from the carrier may be subject to additional shipping fees for reshipment.

Orders that remain unclaimed for an extended period may be donated or disposed of by the fulfillment provider and may not be eligible for refund.

Refunds

Refunds are only issued in the following situations:

• The product arrives damaged or defective and cannot reasonably be replaced
• An incorrect item was sent and a replacement is not available
• A fulfillment error occurred that cannot be corrected through replacement

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Downloadable digital products
• Personalized or custom-made items
• Products opened or used after delivery
• Any product returned without prior authorization
• Undergarments or Swimwear

Certain products may also be excluded from returns due to health and hygiene regulations.

EU Consumer Notice

We are currently not shipping anywhere outside of the United States of America, When we do open orders Internationally for customers located in the European Union, products that are made to the customer's specifications or produced on demand may not qualify for withdrawal rights under applicable consumer protection laws, including Article 16 of Directive 2011/83/EU.

Contact Us

If you experience an issue with your order, please contact us as soon as possible:

Contact us through our form on our Contact Page - https://americanvampiresfilm.com/contact/

Please include your order number and photos of any damage or defects so we can assist you quickly.

We appreciate your support of independent filmmaking and the American Vampires community.